Refund policy

At Rose and Robe, customer satisfaction is important to us. We want you to feel confident and happy with every purchase.

1. Return & Exchange Period

Customers may request a return or exchange within 7 days of receiving their order.

To qualify, the item must:

Be unused, unworn and unwashed.
Be in its original condition.
Have all original tags and packaging attached, where applicable.
Be free from damage caused after delivery.

2. Non-Returnable Items

For hygiene and product-safety reasons, certain items may not be eligible for return or exchange, including:

Used or worn products.
Items damaged by the customer.
Products marked as final sale or non-returnable.
Items returned without original tags or packaging, where applicable.

Defective or incorrectly delivered products will be reviewed separately.

3. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery with your order number and clear photographs or videos of the issue.

We will review your request and arrange an appropriate resolution.

4. Refunds

Approved refunds will be processed through an agreed payment method, subject to the original payment method and applicable payment-provider procedures.

Shipping charges may be non-refundable unless the return is due to our error or applicable law requires otherwise.

5. Exchange Policy

Exchanges are subject to product availability. If the requested replacement is unavailable, our customer support team will discuss an alternative solution.

6. Return Shipping

Customers may be responsible for return shipping costs for change-of-mind returns or exchanges. If the product is defective or incorrectly delivered due to our error, Rose and Robe will review and arrange the appropriate return shipping solution.